The fourth generation of the AI-powered answer engine is smarter, faster, and revamped with a new user interface, collaboration tools, and integration with Microsoft Teams

Lucy, the world’s leading AI-powered answer engine, released today the next generation of its platform, Lucy 4. The latest version of Lucy, which will be available in January 2023, includes a redesigned user interface and other new features that empower teams with the answers they need faster while also driving collaboration and productivity across the enterprise.

“Lucy 4 takes everything users love about the platform and adds exciting new features to make Lucy even better. Our goal was to create a more beautiful and delightful experience and make it easier and more intuitive for teams to find and share knowledge,” said Steve Frederickson, Director of Product Management at Lucy. “The interface melts away in Lucy 4 to put companies’ content and answers at the center of the experience.”

Lucy 4 includes:

• An intuitive user interface: Lucy’s homepage is redesigned to bring companies’ important information to the forefront. Users can search for specific answers at the top of the homepage using rich inputs and pre-filters.
• Improved navigation: Fly-outs provide quick access to frequently used content and help users get to what they need quicker. Users can go to their company shortcuts, easily find and save answers they want to refer to later, and seamlessly share answers with specific colleagues all without leaving the context of the page they’re on.
• Enhanced collaboration features: Users can annotate, add context, and converse with colleagues about the answers they find in Lucy. Administrators can feature specific content and answers to users to promote new and important content.
• An overhauled answer engine: The fourth generation of Lucy is even smarter than the last with faster content processing, quicker learning, and more tuning on the back end.

The new platform also comes with improved Lucy chat functionality. Lucy shares top answers and suggests different sources and ways to explore specific topics to guide users along their search journey. Lucy 4 includes an expanded integration with Microsoft Teams and Slack, including better responses, a tighter connection with the Lucy interface, and more supported chat inputs. Users can access Lucy in the external systems they use every day, which speeds adoption and boosts productivity by giving users the exact answers they need in the moment.

“All the enhancements in Lucy 4 were built with customer feedback and needs in mind and draw on inspiration from consumer technology and user experience to be more intuitive and self-service than ever. This latest release makes it easier for companies to train and onboard new users and drive change management. Lucy 4 is just one part of our aggressive product roadmap to stay ahead of market needs and to set a new bar for knowledge management,” added Frederickson.

Lucy liberates companies’ corporate knowledge by serving as the ultimate answer engine. She instantly finds the information teams are looking for, regardless of its format or where it sits within the organization. She brings them to the specific page, video time stamp, or slide on which the answer they need lives.

Learn more about Lucy and the next generation of knowledge management.

About Lucy

Lucy serves as the ultimate AI-powered answer engine. She was created in 2015 to solve one of the most urgent and overlooked problems that exists in every organization: the daily scavenger hunt for information. Lucy liberates corporate knowledge of companies by getting the right answer, at the right time, no matter where it sits in the organization. Lucy frees capacity, breaks down knowledge siloes and makes every team and individual more efficient and productive. Forward-thinkers such as PepsiCo, Haleon (formerly GSK) and Saatchi & Saatchi leverage Lucy to drive value across the enterprise. For more information, visit www.lucy.ai.

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