MiContact Center Business recognized for innovative customer service technology that improves the customer experience

Mitel, a global leader in business communications, announced today that TMC, a global, integrated media company, has named MiContact Center Business as a 2023 Contact Center Technology Award winner, presented by CUSTOMER magazine.

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MiContact Center Business allows agents to efficiently handle voice and digital media contacts from a “single pane of glass” (Photo: Business Wire)

MiContact Center Business is an enterprise-grade, omnichannel customer experience management solution for small to mid-sized organizations. It offers agents and supervisors a range of powerful digital tools, including self-service IVR with speech recognition, AI-powered virtual agents and agent assist, and CRM integrations, enabling efficient and hassle-free communication and collaboration with customers, colleagues, and business partners.

Easy to deploy, use and manage, MiContact Center Business is built for a modern work environment. It seamlessly integrates with Mitel UC platforms, allowing agents to easily view the availability of employees across the company and work with them in real-time through common collaboration tools. This enhances the first-contact resolution rates and leads to better CSAT and NPS scores.

"We are thrilled to be recognized for our commitment to flexible and user-friendly communication solutions that enhance the customer journey and boost employee engagement," said Martin Bitzinger, senior vice president of product management at Mitel. "Our MiContact Center Business platform transforms any call center into a true omnichannel customer experience center. It enables organizations to provide exceptional customer care across multiple devices while optimizing resources and leveraging the power of cutting-edge digital tools."

“Congratulations to Mitel for being awarded a 2023 CUSTOMER Magazine Contact Center Technology Award. MiContact Center Business has been selected for demonstrating innovation, quality, and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

The Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2023 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.

About Mitel

A global market leader in business communications powering more than two billion business connections, Mitel helps businesses and service providers connect, collaborate, and provide innovative services to their customers. Our innovation and communications experts serve business users in more than 100 countries. For more information, go to www.mitel.com and follow us on LinkedIn and Twitter @Mitel.

About CUSTOMER

Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all percipients. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.

For more information about TMC, visit www.tmcnet.com.

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