AI-powered experience orchestration leader recognized for inclusion, empathy and flexibility for work-life balance

Genesys®, a global cloud leader in AI-powered experience orchestration, today announced that it has been Certified™ as a Great Place to Work®. Overall, 90% of Genesys employees surveyed said the company is a great place to work, a two-percentage-point increase from the previous year, and 33 percentage points higher than the average US-based company. Earned across 14 countries, Genesys believes this certification illustrates its commitment to ensuring its employees feel seen, heard and understood, creating a culture of inclusion that fosters innovation, increases value for customers and drives organizational success.

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This year, Genesys was certified in Australia, Brazil, Canada, Hungary, India, Ireland, Japan, Malaysia, Mexico, New Zealand, Philippines, Singapore, the United Kingdom and the United States. Notably, Genesys has been named a Great Place to Work for eight consecutive years in India, where the company was also named a Best Place to Work for Women for the last four years in a row. In addition to India, Ireland was also named a Best Place to Work for Women. In the Philippines, Genesys earned six different recognitions and has been named a Great Place to Work for four consecutive years.

“Being recognized by employees in every region as a Great Place to Work is powerful validation of our commitment to creating an inclusive, empathetic workplace throughout our worldwide locations,” said Eva Majercsik, chief people officer at Genesys. “At Genesys, we believe that when our employees feel valued and empowered, they bring that same energy to every customer interaction. This recognition is a testament to the collaborative spirit and empathy that defines our culture.”

Other highlights from the global survey include:

• 95% of employees felt that they are able to take time off from work when it’s necessary.
• 95% of employees believe that when they join Genesys, they are made to feel welcome.
• 93% of employees are proud to tell others that they work at Genesys.
• 91% of employees believe people care about each other at Genesys.
• 90% of employees feel like they can be themselves at Genesys.

In addition, 96% of Genesys employees globally feel they’re treated fairly, regardless of sexual orientation, race, gender or age. Genesys believes these results reflect its commitment to having an inclusive workforce made up of talented individuals who are as diverse as the markets they serve.

Genesys employs more than 6,000 people who are dedicated to transforming customer and employee experiences around the world. Learn more about life at Genesys and see open roles here.

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.

© 2024 Genesys. All rights reserved. Genesys, the Genesys logo, Genesys Cloud, Genesys Cloud CX, GCNow, Experience as a Service, Radarr and AppFoundry are trademarks, service marks and/or registered trademarks of Genesys. All other company names and logos may be registered trademarks or trademarks of their respective companies.

About Great Place to Work Certification™

Great Place To Work® Certification™ is the most definitive “employer-of-choice” recognition that companies aspire to achieve. It is the only recognition based entirely on what employees report about their workplace experience – specifically, how consistently they experience a high-trust workplace. Great Place to Work Certification is recognized worldwide by employees and employers alike and is the global benchmark for identifying and recognizing outstanding employee experience. Every year, more than 10,000 companies across 60 countries apply to get Great Place To Work-Certified.

About Great Place To Work®

As the global authority on workplace culture, Great Place To Work® brings 30 years of groundbreaking research and data to help every place become a great place to work for all. Their proprietary platform and For All™ Model helps companies evaluate the experience of every employee, with exemplary workplaces becoming Great Place To Work Certified™ or receiving recognition on a coveted Best Workplaces™ List.

Learn more at greatplacetowork.com and follow Great Place To Work on LinkedIn, Twitter, Facebook and Instagram.

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