Packaging and label decision makers consider new appeal and materials as e-commerce grows

RRD's 2024 Packaging & Labels Insight Report highlights that most companies, facing inflation-related pressures, are prioritizing packaging and label functionality along with product safety. They are also investing in sustainability initiatives and focusing on expanding their e-commerce operations to better meet customer demand.

"As consumers demand higher accountability from the brands they choose to support, building functional design and safety features into packaging remains essential to ensuring product integrity and a great user experience," said Lisa Pruett, President, RRD Packaging & Labels Segment. "Meeting this increasing demand will require a balance between three competing priorities: protection, convenience, and brand appeal. Brands that strike this balance with their packaging will have an opportunity to deliver a product experience customers can trust, boosting loyalty and reducing damage concerns."

Focusing on the Fundamentals

The company’s third-annual survey of 300 packaging and label decision makers shows that with increased in-store and online competition along with inflation and rising costs of materials, many are paying specific attention to the core fundamentals of production protection and material composition.

As e-commerce demand increases, functionality and product safety remain top priorities, and brands are willing to make the investment for the right materials. RRD’s latest report shows three quarters (75%) of packaging and over half (60%) of label respondents expect to make functional design-related changes (strength, size, opening) in the next two years, while 73% and 70%, respectively, plan to make material composition changes. Additionally, the large majority of packaging (86%) and label (79%) respondents agree that inflation and rising costs of raw materials have caused changes in the way their organization sources packaging and labels over the past year.

When asked to assess factors motivating their expected packaging changes, respondents rated consumer or end-user appeal (48%), efficiencies in storage/distribution (47%), and increased product protection (46%) as the top three major priorities. Top motivations for label respondents include pressure to lower costs (45%), meeting new regulations (41%), and new products or product changes (40%).

Sustainability from the Inside Out

Along with a focus on materials, companies are continuing to prioritize, track, and make adjustments that impact overall company sustainability performance. With heightened emphasis on brand sustainability performance coupled with increasing customer demand for eco-friendly products, companies are striving to meet internal and external stakeholder expectations. 57% of packaging respondents indicate they are taking sustainable and eco-friendly aesthetic direction over the next two years to appeal to buyers.

The large majority of packaging (83%) and label (80%) respondents say their companies have moved closer to their sustainability goals, with 81% and 79%, respectively, indicating their packaging and label operations specifically have moved them closer to their sustainability goals. For packaging respondents, reduction of material waste (69%) remains a top sustainability consideration when making packaging design decisions, followed by material recyclability (68%) and material removal/light weighting (54%).

E-Commerce is Here to Stay

Following a year of tremendous e-commerce growth shown in RRD’s 2023 report, the majority of packaging (78%) and label (79%) respondents reported a rise in their e-commerce business over the past year. From customer preferences for convenience to brand agility and cost-saving considerations, e-commerce continues to evolve, and companies are investing in ways to attract customer attention online.

Of those trying to meet growing demand, over half (55%) of respondents have designed packaging specifically for e-commerce, up 18% from RRD’s 2023 report. Of those who have seen an increase in e-commerce activity, product protection and customer satisfaction was a top consideration for companies. When asked how companies are ensuring products are packaged safely and arrive without issue, packaging (64%) and label (67%) respondents say they are using specialized materials for added protection, and 58% and 66%, respectively, are focusing on end user feedback and reviews to impact packaging decisions.

Read the full report at www.rrd.com/packaging-labels-report-2024.

Methodology

RRD surveyed 300+ packaging and label decision makers based in the U.S. or based outside the U.S. but representing an American company to provide insights that inform strategy, priorities, and investments. The survey was conducted by RRD in fall 2024.

About RRD

R.R. Donnelley & Sons Company (RRD) is a global provider of marketing, packaging, print and supply chain solutions. The company delivers end-to-end solutions, effectively targeting and transforming customer touchpoints into moments of impact. With over 30,000 employees across 26 countries, RRD offers a global network of resources, creative execution, proprietary technologies, and measurable media that influences engagement across the entire customer journey.

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