Dialpad, Inc. – the industry-leading Ai-Powered Customer Intelligence Platform – today announced that CRN^®, a brand of The Channel Company, has named Lori Potts, AVP of Partner Sales East, and Kristy Lynch, Director of Field & Partner Marketing to the Women of the Channel list for 2024.

Every year, CRN highlights women from vendor, distributor, and solution provider organizations whose vision and leadership have a beneficial influence on the technology industry. The CRN 2024 Women of the Channel honorees are creative, strategic leaders who show an ongoing commitment to using their skills to innovate and drive success for their partners and customers. With this recognition, CRN honors these women leaders for their unwavering dedication and commitment to furthering channel excellence.

Bringing over 20 years of channel experience, Potts joined Dialpad in 2022 to support the company’s channel-first strategy. Lori has been a key part of Dialpad’s effort to democratize AI and implement it strategically for partners and customers worldwide. In just two years, Potts has assisted in driving a more than 50% year over year channel growth rate by cultivating key partnerships and investing in activities that ensure a return on investment and enable channel success. As a result of her notable contributions, Potts quickly climbed the ranks and was promoted to her current role as AVP of Partner Sales East in March of 2023.

Kristy Lynch has over 13 years of experience in partner marketing programs where she has developed bold partner programs and supported existing partnerships flourish. Her leadership enabled Dialpad’s Partner Marketing team to host over 400 events for and alongside partners in 2023. Lynch has also worked alongside Dialpad executives, partners, and customers including Google, T-Mobile, and the Sacramento Kings. The work of both of these women has significantly contributed to Dialpad’s 54% program growth in North America, 107% growth in the EMEA market, and a 52% increase in new logo channel bookings.

“Lori and Kristy are both integral to our channel strategy and success,” said Mike Kane, SVP of Global Partner Sales at Dialpad. “Their commitment to Dialpad’s channel team and company as a whole has enabled a successful launch of Dialpad’s Certified Partner Deployment Program. This has better equipped our partners with compelling offerings that meet the needs of today’s dynamic market amid the AI boom. We are proud of them and their accomplishments and look forward to what’s to come as we continuously evolve to meet partner needs.”

In 2023, Lynch and Potts were instrumental in educating Dialpad’s partner ecosystem on the 12 cutting-edge generative Ai advancements including Ai Recaps, Ai Scorecards, Ai Coaching Hub, and Ai Playbooks, as well as the first generative AI, built for enterprises of all sizes, DialpadGPT. For Dialpad users, this leads to improved customer satisfaction, saving both time and costs and the ability for contact center and sales agents to drive more sales.

“It is a great privilege to honor the remarkable achievements of these women leaders in the IT channel,” said Jennifer Follett, VP, U.S. Content and Executive Editor, CRN at The Channel Company. “Each woman on the list has demonstrated a deep commitment to innovation and leadership that advances their organizations and drives transformation and success across the IT channel.”

In 2024, Dialpad was also named to The Channel Company Partner Program Guide and has received several additional accolades including a five-star rating in CRN’s 2023 Partner Program Guide, as well as Mike Kane’s recognition as a 2024 CRN® Channel Chief for the third consecutive year. Furthermore, Dialpad was honored by Google as a 2023 Google Cloud Technology Partner of the Year for Productivity and Collaboration, and by Telarus as Best Overall Supplier, encompassing the US, EMEA, and ANZ.

For more information about Dialpad and becoming a Dialpad channel partner, visit: https://www.dialpad.com/partners.

The 2024 Women of the Channel list will be featured in the June issue of CRN Magazine, with online coverage starting May 13 at www.CRN.com/WOTC.

About Dialpad

Dialpad connects people, simplifies workflows, and helps businesses grow with the world’s first Ai-powered, real-time customer intelligence platform. DialpadGPT, our proprietary large language model (LLM), enables businesses of all sizes to instantly unlock the power of Ai. Over 70,000 customers worldwide use our portfolio of products, including Ai Communication, Ai Contact Center, and Ai Sales Center. Visit dialpad.com to learn more

About The Channel Company

The Channel Company enables breakthrough IT channel performance with our dominant media, engaging events, expert consulting and education, and innovative marketing services and platforms. As the channel catalyst, we connect and empower technology suppliers, solution providers, and end-users. Backed by over 40 years of unequaled channel experience, we draw from our deep knowledge to envision innovative solutions for ever-evolving challenges in the technology marketplace. www.thechannelcompany.com

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