AI-Driven Ambient Listening Innovation Upgraded with Spanish Language Support, Becomes First Integrated Solution to Support Diagnostic and Order Codes

Artificial intelligence (AI) can now be meaningfully leveraged by more healthcare providers than ever before as NextGen Healthcare expands the capabilities of its AI-driven ambient listening technology for mid-sized and large enterprises, NextGen® Ambient Assist, and introduces NextGen® Office Ambient Assist, a tailored solution for small practices.

With this new release, NextGen Ambient Assist becomes the first integrated solution to offer AI-enabled support for diagnosis codes and order management for provider consideration and approval. It also increases accessibility with Spanish language support and specialty-specific models for psychiatry, cardiology, pediatrics, and primary care.

“Our ambient listening technology has already empowered so many healthcare providers to maximize efficiency and reclaim time,” said David Sides, CEO of NextGen Healthcare. “The fact that we are unveiling new features less than a year after the general release and introducing NextGen Office Ambient Assist is a testament to our commitment to leveraging AI to create better healthcare outcomes for all. Additional features will be added soon, as our team is listening attentively to providers’ needs and working tirelessly to address them.”

“NextGen Ambient Assist has totally transformed our workflow, making patient interactions smooth and documentation a breeze, even en español,” said Karell Curbelo, ARNP-BC, a nurse practitioner with Care Resource, a Federally Qualified Health Center (FQHC) and NextGen Healthcare client serving southeastern Florida. “We’ve been loving Ambient Assist’s Spanish-speaking capabilities—¡es fantástico! It's like having a bilingual assistant that never takes a day off.”

NextGen® Ambient Assist:

Conveniently accessed through the NextGen® Mobile application, NextGen Ambient Assist saves medical professionals up to two hours of documentation time per day by transcribing patient-provider conversations in real time and summarizing encounters within 30 seconds of an appointment. Once the provider reviews the generated visit note, makes any necessary edits and approves it from their mobile device, it is delivered seamlessly and securely into the NextGen Enterprise electronic health record (EHR). For mid-to-large-sized practices using NextGen® Enterprise EHR, features of this new release include:

• Decision support: Based on the patient-provider conversation, NextGen Ambient Assist will enable decision support for specific diagnoses and relevant lab or imaging orders for provider review and approval.
• Specialty-specific models: A more customizable experience is now available for psychiatry, cardiology, pediatrics, and primary care physicians.
• Spanish language support: Ambient Assist is now equipped to capture conversations in Spanish—providing support for the second most common language spoken in the U.S.

NextGen® Office Ambient Assist:

NextGen Healthcare is also making ambient listening technology accessible to small practices for the first time ever with the introduction of NextGen Office Ambient Assist. The solution is fully integrated with NextGen Office EHR, NextGen Healthcare’s EHR for small practices, and will empower small practices to realize greater efficiency by reducing the documentation burden on providers. Features include:

• Clinical context: The solution is familiar with natural, conversational speaking and immediately recognizes medical acronyms, including those unique to behavioral health.
• 100% technology-based: Zero dependence on scribes with the option of keeping humans in the loop.
• Complete automation: After provider approval, no extra steps are required to copy and paste into the EHR.
• Auto-deletion: To preserve client privacy, audio and transcripts are never permanently stored or saved.

To learn more about how solutions from NextGen Healthcare protect against provider burnout and boost efficiency at practices of all sizes, visit nextgen.com.

About NextGen Healthcare, Inc.

NextGen Healthcare, Inc. is a leading provider of innovative healthcare technology and data solutions. We are reimagining ambulatory healthcare with award-winning EHR, practice management and surround solutions that enable providers to deliver whole-person health and value-based care. Our highly integrated, intelligent, and interoperable solutions increase clinical quality and productivity, enrich the patient experience and drive superior financial performance. We are on a relentless quest to achieve better healthcare outcomes for all. Learn more at nextgen.com, and follow us on Facebook, X, LinkedIn, YouTube, and Instagram.

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