Hammerspace Continues Global Expansion with World-Class Support Organization, Bolstering Commitment to Deliver an Unsurpassed Customer Experience

Hammerspace, the company orchestrating the next data cycle, today announced that Chris Lisica, a long-time trusted advisor to customers and leader in managing global customer success teams, has been appointed as Head of Customer Support for the EMEA and APJ regions.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20240730617308/en/

Chris Lisica, Head of Customer Support for Hammerspace's EMEA and APJ Regions (Photo: Business Wire)

Lisica joins Hammerspace from Qumulo, where he served for nearly a decade overseeing the company’s global strategic planning, product implementation and measurement of customer satisfaction – delivering an impressive Net Promoter Score (NPS). Notably, Lisica built and scaled Qumulo’s distinctive Slack-based customer support model, which enabled instant access to experienced technical support engineers with no phone queues or ticketing escalations. As a result, his team saw increased customer engagement, more efficient response times, and ultimately ongoing customer success; the approach has become the model for several organizations since its adoption.

“Chris is often referred to as the ‘Godfather of Slack Support,’ and his technical leadership will help us build a global team focused on superior customer service,” said Douglas Fallstrom, Senior Vice President of Products and Operations at Hammerspace. “As Hammerspace continues our expansion into new regions, our number-one priority is ensuring our customers’ success and providing the best, most responsive customer experience possible.”

At Qumulo, Lisica was also responsible for managing pre-sales activities and building solutions architectures for the industry’s first data-aware, scale-out NAS appliances. His team also managed customer onboarding, product installation and post-sales activities.

“Hammerspace’s technology enables customers to solve data challenges unlike any company before,” said Lisica. “This innovation, coupled with a talented team invested in our customers’ success, was a perfect fit for my skill set and passion.”

Lisica has more than 20 years of professional experience as a technologist. Before Qumulo, he served at Microsoft as Xbox Video Technical Operations Manager. While at Microsoft Xbox, Lisica was responsible for multiple aspects of the day-to-day technical operations of Xbox video content ingestion, encoding, publishing and content delivery network (CDN) infrastructure. Lisica was also a storage architect for the Xbox Video infrastructure, managing petabytes of mixed storage technologies spread across multiple high-security data centers.

Learn More

• White Paper: Hammerspace Global Data Platform
• Solution Page: Hyperscale NAS
• Press Release: Hammerspace Unveils the Fastest File System in the World for Training Enterprise AI Models at Scale
• Blog Post: The Need for a New Storage Architecture: Hyperscale NAS
• Podcast: Introducing Hyperscale NAS to Power AI Model Training with David Flynn

About Hammerspace

Hammerspace is radically changing how unstructured data is used and preserved. Our Global Data Platform unifies unstructured data across edge, data centers, and clouds. It provides extreme parallel performance for AI, GPUs, and high-speed data analytics, and orchestrates data to any location and any storage system. This approach creates a Global Data Platform that eliminates data silos and makes data an instantly accessible resource for users, applications, and compute clusters, no matter where they are located.

Hammerspace and the Hammerspace logo are trademarks of Hammerspace, Inc. All other trademarks used herein are the property of their respective owners.

©2024 Hammerspace, Inc. All rights reserved.

View source version on businesswire.com: https://www.businesswire.com/news/home/20240730617308/en/