Sign In  |  Register  |  About Mill Valley  |  Contact Us

Mill Valley, CA
September 01, 2020 1:29pm
7-Day Forecast | Traffic
  • Search Hotels in Mill Valley

  • CHECK-IN:
  • CHECK-OUT:
  • ROOMS:

Two Walmart stores remove self-checkout machines as retail giants re-think the self-service option

Walmart is scaling back on its self-checkout machines at two stores, as more retail giants reduce the self-service option as part of an effort to fight theft.

Walmart is scaling back on its self-checkout machines at two stores, as more retail giants are reducing the self-service option at their stores, citing an effort to combat theft. 

A Walmart in a suburb of St. Louis, Mo, recently began removing self-checkout machines, CBS News reported on Friday. Another location in Cleveland also did earlier this month.

The retail giant pointed Fox News Digital to a statement to the media.

"As part of our announced plans for additional investments and improvements to facilities across the country, we’ve decided to remove self-checkout lanes and replace them with staffed lanes at select locations including at our Shrewsbury, Missouri, store," the statement said. 

RETAILERS LOST $112B IN 2022 BECAUSE OF 'UNPRECEDENTED LEVELS' OF THEFT

"These decisions were based on several factors, including feedback from associates and customers, shopping patterns and business needs in the area. We believe the changes will improve the in-store shopping experience and give our associates the chance to provide more personalized and efficient service," the statement continued.

"We believe the change will improve the in-store shopping experience and give our associates the chance to provide more personalized and efficient service," a Walmart spokesperson told Business Insider about the changes.

Five Below announced in March that it would be cutting back on its self-check out machines in an effort to reduce theft. 

The company has "now evolved" to associate-assisted checkout across its over 1,500 locations, CEO Joel Anderson said during the company’s fourth-quarter earnings call. He said Five Below locations susceptible to more "shrink," an industry term referring to lost or stolen merchandise, are mostly offering cashier-run checkouts. The retailer is also adding receipt checking, extra employees and more security guards at such stores, according to Anderson.

Target converted its self-checkout option to "express," which requires 10 items or fewer at all self-check-out registers. 

HERE ARE THE CITIES MOST PLAGUED BY ORGANIZED RETAIL CRIME: REPORT

The managing director for retail at GlobalData, Neil Saunders, told CBS that stores wanted to see how pulling back on self-checkout would play out. 

"Self-checkout is an area of the store people can steal things," Saunders said. "Retailers are very actively trying to reduce it, or in Target's case, put more restrictions around self-checkout to try to reduce the losses they incur from it."

Dollar General is also pulling back on self-checkout machines, Fox News Digital previously reported.

The company announced last month it is set to remove the self-checkout option from 300 stores experiencing the biggest loss of merchandise. 

Dollar General, in addition to providing an assisted checkout option, is also limiting self-checkout to transactions consisting of five items or fewer.

Fox News' Aislinn Murphy and Danielle Genovese contributed to this report.

Data & News supplied by www.cloudquote.io
Stock quotes supplied by Barchart
Quotes delayed at least 20 minutes.
By accessing this page, you agree to the following
Privacy Policy and Terms and Conditions.
 
 
Copyright © 2010-2020 MillValley.com & California Media Partners, LLC. All rights reserved.