Bigly Sales releases new guidance to help small businesses remain compliant with Telephone Consumer Protection Act (TCPA) guidelines for AI call centers and telemarketing.
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The guide reflects Bigly's expertise in the realm of AI implementation and the company's commitment to helping startups and entrepreneurs make the most out of this emerging technology.
More details can be found at https://biglysales.com/
Bigly's blog series details some of the key requirements for the responsible management of customer data and appropriate consent for both traditional and AI-powered call centers.
The TCPA guidelines state that any outbound telemarketing calls or SMS communications must be prefaced by explicit consent from the recipient with full disclosures necessary for both purposes of the call and the management of any data thereafter. Failure to meet the guidelines can result in heavy fines and penalties.
The latest guide discusses some of the key technologies that are helping small businesses stay compliant with TCPA regulations. Media Lifecycle Management, for example, helps call centers categorize and archive data as efficiently as possible while automated pause-and-resume systems prevent pieces of particularly sensitive information from being recorded and stored. Role-based Access Control also helps to limit the number of people who can view private customer data.
Furthermore, legally sound opt-in, consent, and disclosure language must be used, making customers aware of their rights to withhold or grant permission for sales communications and the use of private data for analytics.
The Bigly website states that utilizing its AI solutions can save businesses as much as 80% on the costs of running a traditional operation, reducing the need for human resources while improving wait times and accuracy for customer support issues. By ensuring that all AI-driven services meet TCPA regulations, Bigly users can also build credibility and brand trust, increasing the likelihood of referrals.
Bigly's own AI platform utilizes the power of machine learning for all aspects of commercial operations from email and voice calls to scheduling and website building. It undergoes checking by FCC and FTC-recognized lawyers, ensuring that AI practices are meeting the TCPA stipulations.
A spokesperson says, “Our cutting-edge AI technology is designed to keep you ahead of the curve. Specifically crafted for small businesses, our solutions fit your unique needs and budget.”
For more information, go to https://biglysales.com/
Contact Info:
Name: Thomas Ryan
Email: Send Email
Organization: Bigly Sales, Inc.
Address: 11197 Blackhawk Blvd. , Davie, FL 33328, United States
Phone: +1-561-254-4007
Website: https://biglysales.com/
Source: PressCable
Release ID: 89129236
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